Covid -19

Covid-19 - Latest update.

 

Shipping

We are still taking and shipping orders. However, there is currently a delay in getting orders sent out.

We will aim to get all orders packed and shipped within 5 working days.

We are using Royal Mail who are under extreme pressure during these exceptionally busy times.  Please be aware there may be a delay with Royal mail during this period.

For International orders please allow up to 30 days for your order to arrive.

Please do not contact us about receiving your order until 10 working days after the order was placed, we are working through your orders as fast as possible.

 

Safety

The safety of ourselves, our staff and our customers is an absolute priority.

We practice regular hand washing and regularly clean all surfaces.
 
We were already in the process of moving all of our packaging to paper packaging, we have escalated this following guidelines about minimising risks to our lovely delivery teams.
 
 
Services
 
We are sorry to announce that we have suspended our samples service and our PDF printing service.
 
We are also no longer able to amend orders or combine shipping once orders have been placed.
 
 
Customer service
 
Emails are still being answered. Though as you can imagine, we are having an increased number of enquiries at the moment. Please only contact us if you have an urgent query regarding your order, or if it has been more than 10 working days since your order was placed and you are enquiring as to it's whereabouts.
 
Thank you for your patience and understanding during this difficult time.
 
Josie and the Fabric Godmother team  x