Fabric Godmother aims to pack and dispatch your order within a couple of working days of it being placed, providing payment has gone through.
If, for any reason, there is likely to be a delay in dispatching your order – such as stock availability – Fabric Godmother will notify you by e-mail.
With the most recent Covid-19 lockdown some of our staff are only working part time due to childcare responsibilities and some of our staff are working from home, this means there may be a slight delay with sending your order out or responding to your enquiries.
Thank you for your patience during this difficult time.
Delivery charges are added automatically as you go through the checkout
Delivery within the UK
Standard First Class Delivery
Time: 1-3 working days approx
Depending on size and weight, orders are sent by either First Class mail or Standard Parcel. First Class mail is insured for up to £36, and Standard Parcels are insured for up to £34.
Leaving Parcels in a Safe Place
If you choose to instruct the mail carrier to leave your parcel in a safe place such as a shed or porch please note that this is at you own risk as we cannot claim for items that go missing that are not securely delivered.
We cannot take responsibility for the loss of items once they are posted. We get a Certificate of Posting for every order we send out, and Fabric Godmother can make a claim on behalf of customers if an item is lost by Royal Mail.
But you may wish to obtain additional insurance if your order is worth more than the insurance rates (stated above) for each delivery option.
Please contact Fabric Godmother if you would like items to be sent with additional insurance or sent by another carrier. Once this has been arranged, you will receive a Paypal invoice for any additional insurance or carrier costs.
International delivery rates
International delivery rates can vary – especially for very large orders. We’ll notify you of any changes in the delivery cost before the order is dispatched, and there is then the opportunity to cancel the order should you wish to.
There may also be additional import duties or customs charges levied in your country – these can sometimes affect deliver times. Please note that we may sometimes send your order in more than once parcel to reduce the cost of postage.
Estimated international delivery charges:
Charge: £10 per delivery address
Time: 8-10 working days
Rest of World
Charge: £20 per delivery address (Sadly we have had to raise the International shipping charges due to a huge increase form all providers as a result of Covid-19 that we cannot fully absorb)
Time: 12-14 days
If, for any reason, you are not completely satisfied with your purchase from Fabric Godmother and would like a full refund, items can be returned within 7 working days. The items must be in their original condition – including packaging – and the refund excludes posting costs. (Please note special order fabrics are not included in this refund policy)
Please contact us before you return the order.
Fabric Godmother cannot accept liability for returns lost in the post, so we strongly recommend that you obtain a Certificate of Posting or use Recorded Delivery.
We are confident that all items from Fabric Godmother will reach our customers in perfect condition. If an item does arrive faulty or damaged, please contact us by email within 2 working days of receiving and we can arrange for a replacement or a refund. Please note that once a fabric has been cut we cannot accept returns.